Are You Coaching with Realistic Sales Goals in LA?

Posted on January 14, 2015 by admin

As a CEO or manager of a Los Angeles based business, one of the most important parameters that you will ultimately judging success by is the volume of sales. When goal setting for sales, there are a number of factors that you will inevitably need to consider. The size of your business’ existing clientele will naturally pay a large part in the sales goals you set for your employees, but it is not the only thing to consider. Let us take a look at some key tips to keep in minds when setting sales targets.

Tips to set sales goals in Los Angles CA

If your business is still in its infant stages, there are two approaches that you can take. The first approach involves drafting a business plan using conservative sales estimates. The second approach, and the one that you should strive towards, is setting sales targets that may be a bit lofty. It is far better to work towards lofty sales goals and then fail, than set minimal sales targets for your business, and its employees.

Another factor to consider is the size and productivity of your workforce. You cannot expect to achieve incredible sales targets, if your business is suffering from under-employment, or if you have not trained your employees effectively. Moreover, even if you have your employees exhaust themselves to reach a sales target for a particular month, you should keep in mind that this may not be a sustainable practice.

In many cases, a business may not be in control of all the factors that contribute to sales. As a CEO or manager, it is your responsibility to stay aware of the economic situation of the demographics that your business is targeting. For example, if the economy is in recession, and spending is on a downward spiral, you will need to amend your sales goals, to account for this.

7 Sales Training Tips that Will Help You to Make More Sales in LA

Posted on June 20, 2014 by admin

As a sales person in Los Angeles you would have gone through both rough and smooth days to make your sales at some part during the day. One requires a certain degree of experience to gauge if it is worth spending time and energy on a prospect. Given here are few effective training tips which will help you to make more sales and improve your hit rate with customers so that your hard work is rewarded.

Effective tips in Los Angles

Develop a positive demeanor and spirit of an achiever : Always see yourself as a person who can make a prospect’s life better by introducing him/her to interesting ideas which will improve sales of your product over a short period of time.
Use prospect’s name and position : Remain formal but friendly by referring to prospect by name or designation to put them at ease.
Carry Testimonials : If you are visiting a prospect for the first time taking testimonials along is a sensible move which will help you convince them faster and also improve sales. When people recommend a product or service online it creates a chain for future customers.
Develop Customer Rapport : For a sale to be effective try to meet people outside your comfort zone which will help you set up long time relationship with them and their recommendation will be more effective.
Effective Presentation : Learn to keep your presentations short and exciting so there is a buzz among prospects to buy your product and improve sales instead of waiting for it to end.
State benefits to prospect : If you can visualize that your product will help improve existing situation to a greater level you can convey it more effectively to the prospect.
Engage the prospect through every step of sales presentation.

How to Prepare Your Business for the Second Quarter
of the Year in LA

Posted on April 18, 2014 by admin

The big date – March 31 – is a significant one if you are running a business. It is time for you to evaluate your first quarter performance – identify all the goals you have met, and what helped you reach those quarter goals. Don’t lose out on the misses – be honest and see if there were any sales lapse or infrastructural hitches. These will set the tone for the second quarter goals.

Planning Q2 in Los Angles CA

When you are planning Q2, you should first prepare a cash budget to help you understand if your business has a shortage of cash or a surplus – excess means you could set newer quarter goals for the coming months. The sum total of your cash receipts for January-March will be the income you have got from the first quarter. Identify the expenses of that quarter and project them for the next quarter. The budgeting will also reflect your sales targets – whether they have been met or not. A cash surplus will help you hire staff, train them or procure infrastructure to boost your Los Angeles business. If you didn’t meet expectations, now is the time to cut some overhead costs.

Why Q2 is crucial

The second quarter is the best time for course correction before pressure builds for the rest of the fiscal year and you are found rudderless. Quarter goals help you understand if certain ideas of yours can actually be implemented over the long-term.

Five Ways to Boost Employee Morale in the Workplace in LA

Posted on April 4, 2014 by admin

A happy workplace is where employee morale is high and there is a sense of warmth and cordiality between everyone. So, how will you ensure your Los Angeles staff is happy and smiling, and improve sales performance?

Most sales successes happen because the team does well, and for team morale to be high, you should show concern and encourage teamwork. Create an atmosphere of sharing and caring among employees.

Build confidence among your employees because self-assured individuals boost productivity. Anxiety and uncertainty can mar employee morale, so it helps to be clear in your communication with them, and encourage them to communicate better too.

Rewards matter in Los Angles CA

Often, you don’t need to dole out heavy hikes to boost employee morale, a small assurance, a pat on the back, a party could all help. Also, reward them when they expect it the least, so it boosts their happiness quotient. This is not to say regular hikes and promotions don’t make a difference, of course they do! So, reward the best and motivate the rest to do well.

Know your employees

Make sure you know how employees function and what their strengths and weaknesses are. It also helps to be flexible and allow them to function independently, so long as they show the required results.

Regular feedback also goes a long way in boosting employee morale, so tell them what you think of a certain assignment in a polite and positive manner. Encourage employees to open up and come to you with good ideas, and listen to every single one of them. Help your Los Angeles staff grow by providing them good sales training opportunities.

5 Over the Phone Techniques for Closing the Sale in LA

Posted on January 17, 2014 by admin

In order to make sales over the phone, businesses must ensure that their employees are trained properly. Telemarketing training has 5 basic techniques that will help the employees generate more sales on a regular basis.

Confidence is the Key

In order to convert a prospective client into a customer you must be confident about what you are selling to them. It is imperative to have an in-depth knowledge of the product or service that you are dealing with in case the customer has any questions.

Be Natural

One of the things that customers hate to hear from telemarketers is ‘false’ selling. This means the telemarketer is explaining to the customer what the product or service does from either a cheat sheet or a script. For a telemarketer to make more sales over the phone, he/she must be able to speak naturally with the customer as if they are having a conversation more than a formal talk.

Listen

This is the key skill in telemarketing. Many over the phone employees believe that if they speak more, they will make more sales. On the contrary, the telemarketer listening to his client more is what increases sales.

Don’t Assume

When selling to a customer over the phone, do not assume that you know what they are about to say. Always have a fresh mind when you speak to a new customer.

Make it Interesting

In order to make a lot of sales, you must be able to make the product or service sound interesting. What every customer thinks is that if the product or service does not sound interesting then it most likely isn’t interesting.

Five Great Over-the-Phone Selling Techniques in LA

Posted on September 27, 2013 by admin

Be confident in Los Angles CA

Being confident is a vital part of telemarketing training, particularly while making outbound calls. Getting your over-the-phone selling technique right is very necessary in order to make people buy from you or chooses the path of action you want them to take. Being confident, rather than hesitating out of fear, while talking to them shows the person on the other end of the line that you and your L.A company know what you are doing.

Be natural

Another telemarketing training technique is to sound natural on the call. Take the time to understand the service or product you are selling and explain it to the person on the other end in a clear, concise manner. Master the words on the script and add your own voice tone to it, making the call sound very natural.

Learn to listen

It is important that you ‘listen’ to the person on the call. True listening takes place when the person responds with verbal nods such as ‘yes’, ‘uh-huh’ or ‘I see’. Customers appreciate over the phone sellers who will listen to their queries and answer them. Listening will turn the call into a conversation and work in your favor.

Don’t assume

Don’t assume that you know what the customer is going to say, which will only ruin the conversation. Let the person on the line finish before you can conclude.

Make everything interesting

Since you will have to say the same thing on every one of the hundred calls you make every day, the job will get monotonous. One way to get rid of the boredom and monotony is to alter the script. Say the same things but in a more interesting manner.

5 Most Common Selling Techniques: That Work in LA!

Posted on August 16, 2013 by admin

Effective Tips for Selling in Los Angles CA

Being a sales representative requires you to master the art of reading consumers’ minds and playing your cards right. Since your task is to convert window shoppers into customers that pay, you need to use a series of effective selling techniques to make it easier for you. A professional sales training program can teach you how to persuade people to purchase and how to handle objections.

5 Popular and effective selling techniques in L.A

Check out the 5 most common selling techniques in L.A that can really work for you. These techniques are being taught in most professional sales training programs:

Flattery – Consumers are always looking for some kind of validation for their purchases, so a compliment or two can work in your favor. For instance, a sales representative at a lady’s boutique can compliment a potential customer about how a particular dress enhances her slim figure.
Bandwagon – In this technique, you try to sell a service or product by stressing on the popularity of the product or service and how people are “in love” with it. Your aim is to convince the customer to join the crowd.
Perceived exclusivity – This technique attempts to convince customers how difficult it is to get the product or service. The fear of missing out on a particular product or service drives many consumers to buy.
Playing nice – A person’s feeling of guilt can make them feel obligated to purchase. When you are using this technique, you show the customer how dedicated you are to helping them out. They will feel more obligated to buy from you.
Promotions – This comes with the benefit of perceived exclusivity. You attract potential customers by offering them something “free” or getting a special discount. Create the sense of urgency by putting a deadline to the promotion.

Tips for Hiring an Excellent Employee in LA

Posted on August 5, 2013 by admin

How to Hire the Right People for Your Business in Los Angles

Building the name and success of your enterprise may depend on your business strategies and values. However, the people working for you also play an important role in helping your business reach its full potential. You need employees who are dedicated, talented, and hardworking. You may be looking at candidates who will be receptive to feedback and sales training tips, but you also need to make sure they are capable of using those tips in the real world.

Tips for choosing excellent employees in L.A

When considering a candidate for a job opening in L.A and else where as well, you should be looking for the following qualities to ensure you make the right decision:

Competence – The first factor you need to consider is whether or not the candidate has the education, skills, and experience required for completing the tasks in the job description.
Capability –Will the candidate be able to complete the tasks set for them and will they find ways to make up for their shortcomings in other areas? Look for a candidate with a potential for development and an ability and willingness to handle responsibilities. Think about whether or not they will be able to incorporate feedbacks and advice, such as sales training tips.
Commitment – Does the candidate have the commitment to work for the long term? Look at their history of employment and the time spent in each organization. This can help you figure out whether or not the candidate is serious about working with your enterprise for a long time.

How to Create Rapport Over the Phone With a Customer in LA

Posted on July 22, 2013 by admin

Practicing reciprocity in Los Angles CA

A good rapport is essential for any conversation to be effective. This is especially true in the case of telemarketing in LA, since the telemarketer has a short span of time to obtain the required information or to convince the customer about a service or product.

When you begin with a smile, the customer automatically feels relaxed. Make sure you listen to the customer and reciprocate similar sentiments that the customer expresses, for a better outcome. It is best to stick to the same words that the customer has used so as to avoid confusion or misunderstandings, especially in the case of descriptions. This also assures the customer of your undivided attention. Empathizing with the customer’s thoughts and feelings will further help in building a good rapport and providing good customer service.

Matching the customer’s style

Every individual has a specific style of speaking. Adapting to the style of the customer will surely help to convince the customer. When you speak, be friendly, but professional. If your job requires you to read out a script, try to be as natural as possible. Use voice modulation as well as good inflection and speak in a way through which you will be able to attract the attention of the customer. It is also advisable to allow the customer to speak without interrupting him or her.

Building rapport through trust

Trust is a crucial aspect of building rapport. If you are unable to get the customer to trust you, there is a very small possibility of building any rapport at all. This in turn, is bound to affect the success of the call. In order to provide good customer service, it is essential to be aware the customer’s emotions and look at things through his perspective. Once you are able to do this, it is easier to be on the same page. Sincerity will also go a long way in establishing the trust of your customer.

Telemarketing: The Dos and Don’ts in Los Angles

Posted on July 8, 2013 by admin

Things you can do while telemarketing in LA

Attending a telemarketing training session in LA, before making a start is highly recommended. In order to be effective, it is crucial for a telemarketer to establish a good rapport with the customer from the very beginning.

Before making a call, the telemarketer should be relaxed and well prepared with what he or she is going to say. If the telemarketer is unprepared and fumbles, there is a good possibility that the customer will loose interest immediately.

A pleasant tone of voice and confidence is also important to give the telemarketer a strong footing in the conversation. In order to avoid misunderstandings, it is better to use the same words that the customer is using, especially in the case of descriptions. In addition, a telemarketer must be able to look at things from the point of view of the customer in order to be able to empathize with the customer.

Things to avoid in telemarketing

As mentioned in all telemarketing training sessions, since a telemarketer has a short span of time to get through to the customer, it is better to avoid irrelevant talk.

Interrupting a customer while he is speaking or bluntly disagreeing with the customer will definitely have an adverse effect on the outcome of the telephonic conversation. Instead, allow the customer to finish before you place your point of view before him. Avoid reading out a script as this may result in losing the customer’s attention. Similarly, speaking in long, winding sentences may also confuse the customer.

Never get distracted while in a conversation. Never lie about a product in an attempt to convince the customer about the same. Even calling at odd times of the day is not recommended at all.