5 Over the Phone Techniques for Closing the Sale in LA

Posted on January 17, 2014 by admin

In order to make sales over the phone, businesses must ensure that their employees are trained properly. Telemarketing training has 5 basic techniques that will help the employees generate more sales on a regular basis.

Confidence is the Key

In order to convert a prospective client into a customer you must be confident about what you are selling to them. It is imperative to have an in-depth knowledge of the product or service that you are dealing with in case the customer has any questions.

Be Natural

One of the things that customers hate to hear from telemarketers is ‘false’ selling. This means the telemarketer is explaining to the customer what the product or service does from either a cheat sheet or a script. For a telemarketer to make more sales over the phone, he/she must be able to speak naturally with the customer as if they are having a conversation more than a formal talk.

Listen

This is the key skill in telemarketing. Many over the phone employees believe that if they speak more, they will make more sales. On the contrary, the telemarketer listening to his client more is what increases sales.

Don’t Assume

When selling to a customer over the phone, do not assume that you know what they are about to say. Always have a fresh mind when you speak to a new customer.

Make it Interesting

In order to make a lot of sales, you must be able to make the product or service sound interesting. What every customer thinks is that if the product or service does not sound interesting then it most likely isn’t interesting.

Five Great Over-the-Phone Selling Techniques in LA

Posted on September 27, 2013 by admin

Be confident in Los Angles CA

Being confident is a vital part of telemarketing training, particularly while making outbound calls. Getting your over-the-phone selling technique right is very necessary in order to make people buy from you or chooses the path of action you want them to take. Being confident, rather than hesitating out of fear, while talking to them shows the person on the other end of the line that you and your L.A company know what you are doing.

Be natural

Another telemarketing training technique is to sound natural on the call. Take the time to understand the service or product you are selling and explain it to the person on the other end in a clear, concise manner. Master the words on the script and add your own voice tone to it, making the call sound very natural.

Learn to listen

It is important that you ‘listen’ to the person on the call. True listening takes place when the person responds with verbal nods such as ‘yes’, ‘uh-huh’ or ‘I see’. Customers appreciate over the phone sellers who will listen to their queries and answer them. Listening will turn the call into a conversation and work in your favor.

Don’t assume

Don’t assume that you know what the customer is going to say, which will only ruin the conversation. Let the person on the line finish before you can conclude.

Make everything interesting

Since you will have to say the same thing on every one of the hundred calls you make every day, the job will get monotonous. One way to get rid of the boredom and monotony is to alter the script. Say the same things but in a more interesting manner.

Knowing the Difference between a Good Lead
and a Bad One in LA

Posted on June 21, 2013 by admin

Considering Your Sales Leads Los Angles CA

Good sales leads are crucial to developing your business. The lead’s source must be considered carefully and the information attained from it must be used to prioritize all your leads’ lists. Leads are of varying importance. For instance, a good sales lead is one that perhaps involves contact made at a business conference or a trade show. It is certainly going to be more beneficial when compared to a random company you find in a telephone or a mail directory. The sources of your leads are very important if you want to figure out if your prospects can deliver good rewards and facilitate sales development for your L.A. firm.

Using Software and Categorizing Products

Each lead you attain must be entered into a software program designed for customer management. Doing so will keep your leads in an organized manner, allowing each individual to record their conversations when they make contact with the leads. From the notes taken down regarding conversations with the leads, prospects can be categorized depending upon the responses your sales representatives receive. Good sales leads are those that indicate their intention to do business with your company within six months. Such prospects must be given priority over the other leads.

Determining Leads with Good Potential

There may be customers who can contribute towards your company’s sales development in the long run. For instance, some customers may request further information about your company and say that they will need your services in the next year or so. They may also request one of your sales representatives to keep in touch with their representatives to build relationships between the two companies.

Top Things Needed to Close a Sale in Los Angeles

Posted on March 22, 2013 by admin

Importance of Closing Sales in LA

Closing a sale is the bread and butter of all sales professionals. Making sales is a great way to earn money, ensure that your job is safe, and help L.A. businesses grow. In order to ensure that you’re making effective sales, you will require two crucial traits as mentioned below.

Confidence is the Key to Success

Sales professionals must display confidence at all times when on the job. Sales training is something that will help you acquire the confidence. Simply giving excellent sales presentations may not be enough to facilitate sales. You will have to approach potential clients and ask for sales. Customers may be pushy or lack confidence at the time a sale is in progress. There may be several other reasons as to why he/she may not be fully confident of going ahead with the purchase. It is your responsibility to ensure that your customer changes his/her mind and say that they want to buy your products or services because of the convincing skills of a salesman.

Timing is as Important as Confidence

Timing is a crucial factor in determining sales. After you have presented the benefits of a product or service that meets every want, need and desire of the buyer, it is the right time to complete the sale. ‘Trial closes’ must be used early in the sales process as it will help you monitor your progress. You should ask customers if you have covered everything they want to know about the product, or try to find out what they think about your product as you present the product or service. Asking these questions too early or too late may not go well with your L.A. customers. Effective sales training will help you master timing and other skills required to be a motivated salesperson.