Hone Your Public Speaking Skills With Self Improvement Services in Los Angeles

Posted on July 4, 2014 by admin

Public speaking continues to be one of the greatest challenges to anyone who plans to be a leader or a manager. You may have all the technical knowledge and expertise you need, but if you are unable to communicate effectively to a large number of people, it makes little difference. Engaging an audience, while simultaneously informing them, is an art form that requires immense levels of confidence.

Services like L.A. Sales Training, have been offering self improvement services to help individuals in Los Angeles master public speaking and much more, for several years. With expert guidance, you will be well on your way to bettering yourself.

Important tips to improve public speaking

One of the first things to remember when addressing an audience is that one should not be afraid of making mistakes. Mistakes are inevitable, but dwelling on them during a speech is highly counter-productive. While it is important to acknowledge the mistakes you make so that you can improve, try to make light of them during a speech.

Nervousness is the primary reason that individuals fail to deliver commanding public speaking performances. Thankfully, there are a variety of ways to rid yourself of nervousness. Try to remember that nervousness and anxiety is the result of adrenaline flowing in your body. This same adrenaline can be used to improve your confidence and vibrancy during a speech.

One of the best ways to improve public speaking is by learning improvisation techniques. If you are confident in thinking on the spot, you will no longer need to memorize your speech word for word, and be able to frame thoughts and sentences on the go.

If you have to make a public speech, it is important to dress for it. Dressing well does more than just portray a strong outward image of you. It can vastly improve your own confidence levels and charisma as well.

Another important self improvement tip to remember when making a speech, is to know who you are talking to. Different audiences need to be addressed in different ways. Before making a speech, conduct a little research into the general demographic of your audience so you will be better placed to address them.

Six Essential Tips for Great Customer Service in LA!

Posted on June 6, 2014 by admin

In the world of business, customer service if of the utmost importance. In these highly competitive global markets, customers have come to expect top-notch customer service and the state of customer service in your company can make or break your company. If your business is in a thriving city like Los Angeles, you can divert customers to your company and create loyal customers by providing excellent customer service.

Tips for great customer service in Los Angles

Identify customers’ needs – The best way to provide excellent customer service is by asking your customers probing questions to understand what they truly need. Understand verbal and non-verbal cues to tailor your customer service activities.

Improve body language – Have a friendly attitude towards customers and you need to come off as friendly and open. Always wear a smile on your face, make eye contact and be cheerful.

Be honest – Customers these days are smart and they know that every product will have some flaw. Know your product well and be honest about its flaws. Don’t try to exaggerate its benefits. Customers will trust you more if you are completely honest.

Be quick – Attention spans are shortening and most people do not have the patience to endure long waits any more. Do not keep customers waiting. Respond to them as quickly as possible and assure them even if you do not have a concrete solution.

Never retaliate – Even when customers are really angry, do not retaliate. Be as calm as possible and if you cannot get a word through, wait for the customer to calm down before handling their problems.

Every customer is different – Your customer service will improve if you are able to understand that every customer is different.

Five Ways to Boost Employee Morale in the Workplace in LA

Posted on April 4, 2014 by admin

A happy workplace is where employee morale is high and there is a sense of warmth and cordiality between everyone. So, how will you ensure your Los Angeles staff is happy and smiling, and improve sales performance?

Most sales successes happen because the team does well, and for team morale to be high, you should show concern and encourage teamwork. Create an atmosphere of sharing and caring among employees.

Build confidence among your employees because self-assured individuals boost productivity. Anxiety and uncertainty can mar employee morale, so it helps to be clear in your communication with them, and encourage them to communicate better too.

Rewards matter in Los Angles CA

Often, you don’t need to dole out heavy hikes to boost employee morale, a small assurance, a pat on the back, a party could all help. Also, reward them when they expect it the least, so it boosts their happiness quotient. This is not to say regular hikes and promotions don’t make a difference, of course they do! So, reward the best and motivate the rest to do well.

Know your employees

Make sure you know how employees function and what their strengths and weaknesses are. It also helps to be flexible and allow them to function independently, so long as they show the required results.

Regular feedback also goes a long way in boosting employee morale, so tell them what you think of a certain assignment in a polite and positive manner. Encourage employees to open up and come to you with good ideas, and listen to every single one of them. Help your Los Angeles staff grow by providing them good sales training opportunities.

5 Most Common Selling Techniques: That Work in LA!

Posted on August 16, 2013 by admin

Effective Tips for Selling in Los Angles CA

Being a sales representative requires you to master the art of reading consumers’ minds and playing your cards right. Since your task is to convert window shoppers into customers that pay, you need to use a series of effective selling techniques to make it easier for you. A professional sales training program can teach you how to persuade people to purchase and how to handle objections.

5 Popular and effective selling techniques in L.A

Check out the 5 most common selling techniques in L.A that can really work for you. These techniques are being taught in most professional sales training programs:

Flattery – Consumers are always looking for some kind of validation for their purchases, so a compliment or two can work in your favor. For instance, a sales representative at a lady’s boutique can compliment a potential customer about how a particular dress enhances her slim figure.
Bandwagon – In this technique, you try to sell a service or product by stressing on the popularity of the product or service and how people are “in love” with it. Your aim is to convince the customer to join the crowd.
Perceived exclusivity – This technique attempts to convince customers how difficult it is to get the product or service. The fear of missing out on a particular product or service drives many consumers to buy.
Playing nice – A person’s feeling of guilt can make them feel obligated to purchase. When you are using this technique, you show the customer how dedicated you are to helping them out. They will feel more obligated to buy from you.
Promotions – This comes with the benefit of perceived exclusivity. You attract potential customers by offering them something “free” or getting a special discount. Create the sense of urgency by putting a deadline to the promotion.

Tips for Hiring an Excellent Employee in LA

Posted on August 5, 2013 by admin

How to Hire the Right People for Your Business in Los Angles

Building the name and success of your enterprise may depend on your business strategies and values. However, the people working for you also play an important role in helping your business reach its full potential. You need employees who are dedicated, talented, and hardworking. You may be looking at candidates who will be receptive to feedback and sales training tips, but you also need to make sure they are capable of using those tips in the real world.

Tips for choosing excellent employees in L.A

When considering a candidate for a job opening in L.A and else where as well, you should be looking for the following qualities to ensure you make the right decision:

Competence – The first factor you need to consider is whether or not the candidate has the education, skills, and experience required for completing the tasks in the job description.
Capability –Will the candidate be able to complete the tasks set for them and will they find ways to make up for their shortcomings in other areas? Look for a candidate with a potential for development and an ability and willingness to handle responsibilities. Think about whether or not they will be able to incorporate feedbacks and advice, such as sales training tips.
Commitment – Does the candidate have the commitment to work for the long term? Look at their history of employment and the time spent in each organization. This can help you figure out whether or not the candidate is serious about working with your enterprise for a long time.

Body Language and How It Can Help Close a Sale in LA

Posted on April 5, 2013 by admin

Interpreting the body language is a necessity in Los Angles CA

Understanding and being sensitive to the body language of potential customers is a very important and useful skill that any L.A. salesperson should acquire, especially if they want to benefit from a sales opportunity. Interpreting how body language can help close a sale is essential for everyone in the profession of sales.

How can understanding body language help you sell better?

Body language plays an essential role in every interaction. Unless you are observing, you will have little or no idea of how your client is responding to what you propose. No matter which field of sales you are in, being able to comprehend body language and how it can help you close a sale is an added advantage. It also helps you get out of a situation. It will also help you improve your own body language.

What key signs should you look for?

Check to see if your client is drumming his fingers in any way. This could mean that he is frustrated or bored. You should also try to notice open hand gestures. Open hand gestures mean that someone is willing to talk to you openly/candidly while on the other hand, palm face down means that they are controlling themselves. Make sure that you look for a sequence of gestures and patterns because a single sign could mean nothing. Noticing these signs could also tell you when you should clarify a point.

How can you tell when a deal can be closed?

One of most common signs of when a deal can be closed is a potential client leaning forward. In case you see a client pick up and fidget with a pen, it could be mean “Where is the paperwork?”

How to Give a Great First Impression in Los Angles

Posted on February 8, 2013 by admin

First Impressions and Selling in LA

Making a good first impression is an important challenge we all have to face. This is especially true when you are a salesperson because the first impression you make can determine whether or not you will close the sale. When someone you meet for the first time makes an assumption about you depending on your appearance and body language, reversing this judgment is close to impossible.

Tips to help you create great first impressions in L.A

Creating a great first impression is not an easy task but it is not impossible. You just need to remember a few key lessons that will make people trust you. Once you earn their trust, you won’t have to struggle to sell something to them.

Maintain a clean and respectable appearance to let people know that you are hard-working and reliable. Your appearance and body language forms 93% of what people use to make a decision about you when you meet them for the first time. Never go to an appointment with wrinkled clothes, dirty clothes, worn-out shoes, uncombed hair, etc.
Try to call your customer by name as soon as possible. This tells them that you are focused on them and that you appreciate meeting them.
Make sure you arrive a few minutes before the scheduled appointment time. Never be late unless it is completely unavoidable. In such situations, be sure to call beforehand and let them know how long they need to wait.
Offering a firm handshake is the first thing you need to do once you meet your prospective customer. This will let them know that you are serious about what you do.
Try to smile pleasantly to tell your customers that you are happy to meet them. Always maintain a confident eye contact to show that you are paying attention to what they are saying.

These tips should give you some guidance on how to give a great first impression when meeting up with clients in L.A. The rest is up to you and how strong your sales statements are.

Have the Right Attitude When Making a Sale in LA!

Posted on October 18, 2012 by admin

Importance of Attitude while Selling in Los Angles

The most important aspect of selling is attitude. A positive, “can-do’ attitude is required for salespeople to be effective at their jobs. A charismatic personality and confident attitude has been shown to be the best tools to attract customers. As successful entrepreneurs say – A positive attitude gets positive results. The customer base is now bombarded with various marketing campaigns and people in cities like Los Angeles, CA, are quite jaded. A winning and resilient attitude is required to win over such customers. Confidence, care and pride about the company and its products generate the right attitude for selling.

People are inherently drawn in by confident people and this could mean added revenues for companies who have confident and dedicated sales teams. Training institutes in places like Los Angeles, CA, have specialized courses to help build confidence. A successful sales person must also have pride in his/her company and its products. Confidence, pride and intelligence will boost the trust that customers and clients place in a company. Finally, all marketers must have a caring attitude. It must be evident that they care about the well being of the customers and that they respect them.

Attitude During Tough Times

The recent global economic downturn has seriously affected the sales revenues of all companies. People have become more cautious and as a result, sales people are facing tougher rejections more frequently. It is hard to keep a positive outlook and bounce back from constant difficulties. Perseverance and hope can help maintain a positive attitude and this is bound to get results. A negative and defeatist attitude will make people give up easily, which will fuel these negative sentiments further.