Knowing the Difference between a Good Lead
and a Bad One in LA

Posted on June 21, 2013 by admin

Considering Your Sales Leads Los Angles CA

Good sales leads are crucial to developing your business. The lead’s source must be considered carefully and the information attained from it must be used to prioritize all your leads’ lists. Leads are of varying importance. For instance, a good sales lead is one that perhaps involves contact made at a business conference or a trade show. It is certainly going to be more beneficial when compared to a random company you find in a telephone or a mail directory. The sources of your leads are very important if you want to figure out if your prospects can deliver good rewards and facilitate sales development for your L.A. firm.

Using Software and Categorizing Products

Each lead you attain must be entered into a software program designed for customer management. Doing so will keep your leads in an organized manner, allowing each individual to record their conversations when they make contact with the leads. From the notes taken down regarding conversations with the leads, prospects can be categorized depending upon the responses your sales representatives receive. Good sales leads are those that indicate their intention to do business with your company within six months. Such prospects must be given priority over the other leads.

Determining Leads with Good Potential

There may be customers who can contribute towards your company’s sales development in the long run. For instance, some customers may request further information about your company and say that they will need your services in the next year or so. They may also request one of your sales representatives to keep in touch with their representatives to build relationships between the two companies.

Few Tips for Customer Service in Los Angles CA

Posted on May 24, 2013 by admin

Why Customer Service is Important in LA

Customer service can make or break a company’s reputation with its clients. Good customer service training can help customer service representatives handle any situation, and keep your customers happy.

The client’s state of mind is very important when providing customer service. Talking to a client who has a complaint is not always easy, but with a few tips, it isn’t impossible. Here are a few customer service-training tips, to keep your representatives ready to face any situation.

Never be Impersonal: Customers always react better when they are referred to by their name, instead of just a client ID number. Treating your customers as a statistic or a number will make them feel agitated. When you use their first name, they feel unique and respected.

Always Smile: A customer service representative who is happy, cheerful, and understanding tends to do better with customers. Smiling and being cheerful will leave a good impression on your customers about you and your company. A cheerful attitude always helps, even if the conversation is over the phone.

Other Handy Customer Service Training Advice

There are many other simple ways to keep your customers happy with your service in LA.

Empathize with them: Listen carefully to your client’s complaints or remarks, and answer accordingly. If you’re reading from a book or if your answers are robotic, your customer will not like the service. Showing concern and offering to assist them will keep them satisfied.

Handle complaints promptly: Address customer issues and concerns as soon as you can. No one likes to be kept waiting for days or weeks when they’re expecting service. The longer you make a customer wait, the more like they are to sever ties with your company, and begin looking for services elsewhere.

Customer service training can help representatives know exactly how to deal with people on a day-to-day basis. Good customer service improves customer loyalty and increases profits.

Body Language and How It Can Help Close a Sale in LA

Posted on April 5, 2013 by admin

Interpreting the body language is a necessity in Los Angles CA

Understanding and being sensitive to the body language of potential customers is a very important and useful skill that any L.A. salesperson should acquire, especially if they want to benefit from a sales opportunity. Interpreting how body language can help close a sale is essential for everyone in the profession of sales.

How can understanding body language help you sell better?

Body language plays an essential role in every interaction. Unless you are observing, you will have little or no idea of how your client is responding to what you propose. No matter which field of sales you are in, being able to comprehend body language and how it can help you close a sale is an added advantage. It also helps you get out of a situation. It will also help you improve your own body language.

What key signs should you look for?

Check to see if your client is drumming his fingers in any way. This could mean that he is frustrated or bored. You should also try to notice open hand gestures. Open hand gestures mean that someone is willing to talk to you openly/candidly while on the other hand, palm face down means that they are controlling themselves. Make sure that you look for a sequence of gestures and patterns because a single sign could mean nothing. Noticing these signs could also tell you when you should clarify a point.

How can you tell when a deal can be closed?

One of most common signs of when a deal can be closed is a potential client leaning forward. In case you see a client pick up and fidget with a pen, it could be mean “Where is the paperwork?”

Key Reasons for Sales Training in Los Angles CA

Posted on February 15, 2013 by admin

Training Improves Your Sales in LA

Sales training has many advantages, and training sales representatives can increase your sales revenue. Studies have shown that trainees who meet their training goals and finish assignments perform better than those who don’t. If you’re selling your products in L.A. customer service training can give your sales representatives a competitive edge.

Encourages Employee Growth

Using the proper training methods can help track whether sales-persons are performing well and where they need to improve. This helps your company to assist them and build their skills. Training sales representatives is an effective way to get returns on your investments, because the better trained they are, the more sales they are likely to make in the future.

Fosters Leadership Skills

When employees are correctly trained and guided under supervision, they are more likely to develop strong leadership skills. This is especially true if the training provided is continuous and unique to each individual. These strengths developed by a sales-person helps him build strong relationships with his customers in the future. This will lead to more brand loyalty by customers, and more profits for you. In a big city like L.A., customer service training can give your company an edge over your competitors.

Builds Stronger Customer Networks

Boring old PowerPoint training presentations are a thing of the past. In today’s fast-paced world, technology plays a big part in training and the sales industry. Training is now a continuous learning process, and trained employees know how to attract more customers, and how to keep the old ones happy. With all the technology available to us today, building a network of customers can be done through mobile communication and social networking.

Sales training definitely has great benefits. No matter where you plan to market your products, from L.A. to any other city, sales representative and marketing companies only stand to grow and gain from training their employees.

How to Give a Great First Impression in Los Angles

Posted on February 8, 2013 by admin

First Impressions and Selling in LA

Making a good first impression is an important challenge we all have to face. This is especially true when you are a salesperson because the first impression you make can determine whether or not you will close the sale. When someone you meet for the first time makes an assumption about you depending on your appearance and body language, reversing this judgment is close to impossible.

Tips to help you create great first impressions in L.A

Creating a great first impression is not an easy task but it is not impossible. You just need to remember a few key lessons that will make people trust you. Once you earn their trust, you won’t have to struggle to sell something to them.

Maintain a clean and respectable appearance to let people know that you are hard-working and reliable. Your appearance and body language forms 93% of what people use to make a decision about you when you meet them for the first time. Never go to an appointment with wrinkled clothes, dirty clothes, worn-out shoes, uncombed hair, etc.
Try to call your customer by name as soon as possible. This tells them that you are focused on them and that you appreciate meeting them.
Make sure you arrive a few minutes before the scheduled appointment time. Never be late unless it is completely unavoidable. In such situations, be sure to call beforehand and let them know how long they need to wait.
Offering a firm handshake is the first thing you need to do once you meet your prospective customer. This will let them know that you are serious about what you do.
Try to smile pleasantly to tell your customers that you are happy to meet them. Always maintain a confident eye contact to show that you are paying attention to what they are saying.

These tips should give you some guidance on how to give a great first impression when meeting up with clients in L.A. The rest is up to you and how strong your sales statements are.

Selling to a Difficult Customer in Los Angles

Posted on November 19, 2012 by admin

Step 1 – Let the Customer Blow Off Some Steam in LA

Sales personnel who cannot handle difficult people may lose much more than just their hair. A sales job usually requires you to handle a difficult customer from time to time. But, you need not worry too much about it there is a 3 step plan you can use to handle them effectively. Doing things right and planning carefully can help you handle difficult customers successfully and become a star sales person in all of Los Angeles, CA!

Upset customers just want two things: they want to convey their feelings and they want all their problems solved. Most sales personnel feel that customers expressing their feelings are a waste of time as they are only interested in solving the problem. But the customers will never listen to you unless they have spoken first. Make sure you listen to them attentively and assure them that you can fully understand them. This will increase their confidence and they will yield.

Step 2 – Problem Solving

The next important thing to do once your customer has calmed down is to begin solving his/her problem. You can begin by asking questions that can help clarify the problem. Be sure to listen to everything the customer has to say before shooting another question.

Customers sometimes leave out critical information because they get overwhelmed by their emotions. Make sure you ask questions that can help you fully understand the situation. Make appropriate notes about the problem and tell the customer what you are going to do about it.

Step 3 – Make the Sale

Once you tell the customer about how you will be sorting out the issue, the customer will be fully relaxed and will be in a normal state. This is the time for you to jump in and begin with your product and your sales strategy. Now that you have heard your Los Angeles, CA customer’s problems and also offered to solve it, you would have connected to him in a better way and the chances of closing the sale are also high.

Client Versus Customers in Los Angles CA

Posted on October 31, 2012 by admin

The Difference Between Clients and Customers in LA

Sales teams, marketers and professionals need to know the difference between customers and clients. Most people use these two terms interchangeably as they think the difference between these two terms is a matter of semantics. Although many businesses have stopped distinguishing between these two terms, it pays to know the subtlest differences. This way, sales people can direct correct marketing strategies towards. Residents in big and glamorous cities like Los Angeles, CA, expect to get the best service and treatment, and are use to being treated like royalty. If the sales team is knowledgeable about the services expected by customers versus those expected by clients, it can give the company an edge in the market.

Relationships Matter

There are many sales training centers worldwide that emphasize the difference between customers and clients. For example, institutes in Los Angeles, CA, point out that there are long-term and meaningful relationships that are formed with clients. A customer on the other hand expects to be served efficiently just once. He/she expects goods in exchange for money and nothing else. Businesses nowadays, in a bid to improve sales, are bent on providing the best services and products to their customers and often refer to them as clients. Clients go back to the same company many times to purchase products from the company and as a result, businesses are looking to find clients and not customers.

Clients also do not need to go to the establishment to avail services. To retain clients sales teams often use marketing strategies like home delivery and special offers, provide customized information and services, etc. to show clients that they are valued. This creates an emotional bond and increases the trust that clients place with the company. Unlike customers, clients expect to receive advice and guidance from the company they are following.