Things you can do while telemarketing in LA
Attending a telemarketing training session in LA, before making a start is highly recommended. In order to be effective, it is crucial for a telemarketer to establish a good rapport with the customer from the very beginning.
Before making a call, the telemarketer should be relaxed and well prepared with what he or she is going to say. If the telemarketer is unprepared and fumbles, there is a good possibility that the customer will loose interest immediately.
A pleasant tone of voice and confidence is also important to give the telemarketer a strong footing in the conversation. In order to avoid misunderstandings, it is better to use the same words that the customer is using, especially in the case of descriptions. In addition, a telemarketer must be able to look at things from the point of view of the customer in order to be able to empathize with the customer.
Things to avoid in telemarketing
As mentioned in all telemarketing training sessions, since a telemarketer has a short span of time to get through to the customer, it is better to avoid irrelevant talk.
Interrupting a customer while he is speaking or bluntly disagreeing with the customer will definitely have an adverse effect on the outcome of the telephonic conversation. Instead, allow the customer to finish before you place your point of view before him. Avoid reading out a script as this may result in losing the customer’s attention. Similarly, speaking in long, winding sentences may also confuse the customer.
Never get distracted while in a conversation. Never lie about a product in an attempt to convince the customer about the same. Even calling at odd times of the day is not recommended at all.