How do I Close a Sale Over the Phone in Los Angles?

In the competitive scenario of SMS and email it is difficult to close a sales deal over the phone as first you have to convince the prospective customer to listen to your proposal first. Even the most confident telemarketing professional tends to get cold feet at the thought of making a cold call but that does not stop them from making several during the day. There are no hard and fast rules about what telemarketing training technique will close a sale over the phone in Los Angeles. But there are a few closing queries you can use in the closing section of your sales pitch over phone to try and engage customer’s interest so they remember you and come back at a later date.

Simple tips to close sales deals over the phone in LA

The constant fear that phone cold callers have is the humiliation of people shouting at them and banging the phone down. To help telemarketers get over this situation and a successful sales career, Los Angles based LA Sales Training uses these following questioning tips in their telemarketing training schedule:

  1. Have a clear and crisp script before beginning telesales call.
  2. Once the introductions are over and first couple of sentences describing the product is done check if the listener is interested with questions like, does that sound interesting? Or should I proceed with further details about how our product can help you?
  3. Attempt to close the sale by asking for an appointment to meet them or when you can send their order or would you be required to talk to some other decision making authority to close.

Managing common roadblocks

An essential part of telemarketing training involves instilling courteous phone behavior and encouraging customer to provide information during the discussion by L.A. Sales Training. Learning on the job and developing your own sales techniques to adapt to customer behavior will ensure success in telemarketing field.

5 Over the Phone Techniques for Closing the Sale in LA

In order to make sales over the phone, businesses must ensure that their employees are trained properly. Telemarketing training has 5 basic techniques that will help the employees generate more sales on a regular basis.

 

Confidence is the Key

In order to convert a prospective client into a customer you must be confident about what you are selling to them. It is imperative to have an in-depth knowledge of the product or service that you are dealing with in case the customer has any questions.

 

Be Natural

One of the things that customers hate to hear from telemarketers is ‘false’ selling. This means the telemarketer is explaining to the customer what the product or service does from either a cheat sheet or a script. For a telemarketer to make more sales over the phone, he/she must be able to speak naturally with the customer as if they are having a conversation more than a formal talk.

 

Listen

This is the key skill in telemarketing. Many over the phone employees believe that if they speak more, they will make more sales. On the contrary, the telemarketer listening to his client more is what increases sales.

 

Don’t Assume

When selling to a customer over the phone, do not assume that you know what they are about to say. Always have a fresh mind when you speak to a new customer.

 

Make it Interesting

In order to make a lot of sales, you must be able to make the product or service sound interesting. What every customer thinks is that if the product or service does not sound interesting then it most likely isn’t interesting.

Five Great Over-the-Phone Selling Techniques in LA

Be confident in Los Angles CA

Being confident is a vital part of telemarketing training, particularly while making outbound calls. Getting your over-the-phone selling technique right is very necessary in order to make people buy from you or chooses the path of action you want them to take. Being confident, rather than hesitating out of fear, while talking to them shows the person on the other end of the line that you and your L.A company know what you are doing.

 

Be natural

Another telemarketing training technique is to sound natural on the call. Take the time to understand the service or product you are selling and explain it to the person on the other end in a clear, concise manner. Master the words on the script and add your own voice tone to it, making the call sound very natural.

 

Learn to listen

It is important that you ‘listen’ to the person on the call. True listening takes place when the person responds with verbal nods such as ‘yes’, ‘uh-huh’ or ‘I see’. Customers appreciate over the phone sellers who will listen to their queries and answer them. Listening will turn the call into a conversation and work in your favor.

 

Don’t assume

Don’t assume that you know what the customer is going to say, which will only ruin the conversation. Let the person on the line finish before you can conclude.

 

Make everything interesting

Since you will have to say the same thing on every one of the hundred calls you make every day, the job will get monotonous. One way to get rid of the boredom and monotony is to alter the script. Say the same things but in a more interesting manner.

How to Create Rapport Over the Phone With a Customer in LA

Practicing reciprocity in Los Angles CA

A good rapport is essential for any conversation to be effective. This is especially true in the case of telemarketing in LA, since the telemarketer has a short span of time to obtain the required information or to convince the customer about a service or product.

When you begin with a smile, the customer automatically feels relaxed. Make sure you listen to the customer and reciprocate similar sentiments that the customer expresses, for a better outcome. It is best to stick to the same words that the customer has used so as to avoid confusion or misunderstandings, especially in the case of descriptions. This also assures the customer of your undivided attention. Empathizing with the customer’s thoughts and feelings will further help in building a good rapport and providing good customer service.

Matching the customer’s style

Every individual has a specific style of speaking. Adapting to the style of the customer will surely help to convince the customer. When you speak, be friendly, but professional. If your job requires you to read out a script, try to be as natural as possible. Use voice modulation as well as good inflection and speak in a way through which you will be able to attract the attention of the customer. It is also advisable to allow the customer to speak without interrupting him or her.

Building rapport through trust

Trust is a crucial aspect of building rapport. If you are unable to get the customer to trust you, there is a very small possibility of building any rapport at all. This in turn, is bound to affect the success of the call. In order to provide good customer service, it is essential to be aware the customer’s emotions and look at things through his perspective. Once you are able to do this, it is easier to be on the same page. Sincerity will also go a long way in establishing the trust of your customer.

Telemarketing: The Dos and Don’ts in Los Angles

Things you can do while telemarketing in LA

Attending a telemarketing training session in LA, before making a start is highly recommended. In order to be effective, it is crucial for a telemarketer to establish a good rapport with the customer from the very beginning.

Before making a call, the telemarketer should be relaxed and well prepared with what he or she is going to say. If the telemarketer is unprepared and fumbles, there is a good possibility that the customer will loose interest immediately.

A pleasant tone of voice and confidence is also important to give the telemarketer a strong footing in the conversation. In order to avoid misunderstandings, it is better to use the same words that the customer is using, especially in the case of descriptions. In addition, a telemarketer must be able to look at things from the point of view of the customer in order to be able to empathize with the customer.

Things to avoid in telemarketing

As mentioned in all telemarketing training sessions, since a telemarketer has a short span of time to get through to the customer, it is better to avoid irrelevant talk.

Interrupting a customer while he is speaking or bluntly disagreeing with the customer will definitely have an adverse effect on the outcome of the telephonic conversation. Instead, allow the customer to finish before you place your point of view before him. Avoid reading out a script as this may result in losing the customer’s attention. Similarly, speaking in long, winding sentences may also confuse the customer.

Never get distracted while in a conversation. Never lie about a product in an attempt to convince the customer about the same. Even calling at odd times of the day is not recommended at all.