Hitting The Next Level In Your Business in LA

Posted on July 18, 2014 by admin

In the digital era, businesses can no longer use the excuse of small budgets, when it comes to growth. Popular platforms like Facebook, Twitter and YouTube, provide businesses with an increasing number of marketing and advertising opportunities that previously never existed, and at zero cost as well. A failure to take advantage of these opportunities, will inevitably lead to business being swallowed up by its competition.

Social Media in Los Angles California

Creating a Facebook page, Twitter and YouTube accounts though, is only the first step. It is your responsibility to constantly provide new and engaging content via these platforms. Once you have begun developing networks, these platforms also allow you to measure the degree of interaction you have with your demographic, the general perceptions of your brand and products within the market, as well as a number of other insightful parameters.

Raising finance

While increasing your brand’s visibility through digital technologies is a low cost way of increasing sales growth rates, you should not neglect raising capital for future growth. Create a sound business plan that effectively communicates the vision you have for your business. While you may initially to raise capital, understand that the first round is always the most difficult. As your brand continues to grow, investors will begin approaching you rather than the other way around.

Constant Evolution

When a business first starts out, regardless of whether it is located in Los Angeles or less cosmopolitan locations, its primary target should be to gain a foothold in the market. However, once this has been achieved, it is important to revise outdated business objectives. Markets and demographics are constantly evolving and businesses should too. Businesses can also take the help of services like LA Sales Training, to ensure that their staff is well versed in using social media platforms. It is important to create an operational framework in your business that is highly flexible, thereby allowing you to change work processes seamlessly. Identifying new opportunities for growth is only the first step. Implementing effective changes to capitalize them is equally important.

Six Essential Tips for Great Customer Service in LA!

Posted on June 6, 2014 by admin

In the world of business, customer service if of the utmost importance. In these highly competitive global markets, customers have come to expect top-notch customer service and the state of customer service in your company can make or break your company. If your business is in a thriving city like Los Angeles, you can divert customers to your company and create loyal customers by providing excellent customer service.

Tips for great customer service in Los Angles

Identify customers’ needs – The best way to provide excellent customer service is by asking your customers probing questions to understand what they truly need. Understand verbal and non-verbal cues to tailor your customer service activities.

Improve body language – Have a friendly attitude towards customers and you need to come off as friendly and open. Always wear a smile on your face, make eye contact and be cheerful.

Be honest – Customers these days are smart and they know that every product will have some flaw. Know your product well and be honest about its flaws. Don’t try to exaggerate its benefits. Customers will trust you more if you are completely honest.

Be quick – Attention spans are shortening and most people do not have the patience to endure long waits any more. Do not keep customers waiting. Respond to them as quickly as possible and assure them even if you do not have a concrete solution.

Never retaliate – Even when customers are really angry, do not retaliate. Be as calm as possible and if you cannot get a word through, wait for the customer to calm down before handling their problems.

Every customer is different – Your customer service will improve if you are able to understand that every customer is different.

How to Create Rapport Over the Phone With a Customer in LA

Posted on July 22, 2013 by admin

Practicing reciprocity in Los Angles CA

A good rapport is essential for any conversation to be effective. This is especially true in the case of telemarketing in LA, since the telemarketer has a short span of time to obtain the required information or to convince the customer about a service or product.

When you begin with a smile, the customer automatically feels relaxed. Make sure you listen to the customer and reciprocate similar sentiments that the customer expresses, for a better outcome. It is best to stick to the same words that the customer has used so as to avoid confusion or misunderstandings, especially in the case of descriptions. This also assures the customer of your undivided attention. Empathizing with the customer’s thoughts and feelings will further help in building a good rapport and providing good customer service.

Matching the customer’s style

Every individual has a specific style of speaking. Adapting to the style of the customer will surely help to convince the customer. When you speak, be friendly, but professional. If your job requires you to read out a script, try to be as natural as possible. Use voice modulation as well as good inflection and speak in a way through which you will be able to attract the attention of the customer. It is also advisable to allow the customer to speak without interrupting him or her.

Building rapport through trust

Trust is a crucial aspect of building rapport. If you are unable to get the customer to trust you, there is a very small possibility of building any rapport at all. This in turn, is bound to affect the success of the call. In order to provide good customer service, it is essential to be aware the customer’s emotions and look at things through his perspective. Once you are able to do this, it is easier to be on the same page. Sincerity will also go a long way in establishing the trust of your customer.

Telemarketing: The Dos and Don’ts in Los Angles

Posted on July 8, 2013 by admin

Things you can do while telemarketing in LA

Attending a telemarketing training session in LA, before making a start is highly recommended. In order to be effective, it is crucial for a telemarketer to establish a good rapport with the customer from the very beginning.

Before making a call, the telemarketer should be relaxed and well prepared with what he or she is going to say. If the telemarketer is unprepared and fumbles, there is a good possibility that the customer will loose interest immediately.

A pleasant tone of voice and confidence is also important to give the telemarketer a strong footing in the conversation. In order to avoid misunderstandings, it is better to use the same words that the customer is using, especially in the case of descriptions. In addition, a telemarketer must be able to look at things from the point of view of the customer in order to be able to empathize with the customer.

Things to avoid in telemarketing

As mentioned in all telemarketing training sessions, since a telemarketer has a short span of time to get through to the customer, it is better to avoid irrelevant talk.

Interrupting a customer while he is speaking or bluntly disagreeing with the customer will definitely have an adverse effect on the outcome of the telephonic conversation. Instead, allow the customer to finish before you place your point of view before him. Avoid reading out a script as this may result in losing the customer’s attention. Similarly, speaking in long, winding sentences may also confuse the customer.

Never get distracted while in a conversation. Never lie about a product in an attempt to convince the customer about the same. Even calling at odd times of the day is not recommended at all.