How do I Close a Sale Over the Phone in Los Angles?

Posted on February 14, 2015 by admin

In the competitive scenario of SMS and email it is difficult to close a sales deal over the phone as first you have to convince the prospective customer to listen to your proposal first. Even the most confident telemarketing professional tends to get cold feet at the thought of making a cold call but that does not stop them from making several during the day. There are no hard and fast rules about what telemarketing training technique will close a sale over the phone in Los Angeles. But there are a few closing queries you can use in the closing section of your sales pitch over phone to try and engage customer’s interest so they remember you and come back at a later date.

Simple tips to close sales deals over the phone in LA

The constant fear that phone cold callers have is the humiliation of people shouting at them and banging the phone down. To help telemarketers get over this situation and a successful sales career, Los Angles based LA Sales Training uses these following questioning tips in their telemarketing training schedule:

Have a clear and crisp script before beginning telesales call.
Once the introductions are over and first couple of sentences describing the product is done check if the listener is interested with questions like, does that sound interesting? Or should I proceed with further details about how our product can help you?
Attempt to close the sale by asking for an appointment to meet them or when you can send their order or would you be required to talk to some other decision making authority to close.

Managing common roadblocks

An essential part of telemarketing training involves instilling courteous phone behavior and encouraging customer to provide information during the discussion by L.A. Sales Training. Learning on the job and developing your own sales techniques to adapt to customer behavior will ensure success in telemarketing field.

Are You Coaching with Realistic Sales Goals in LA?

Posted on January 14, 2015 by admin

As a CEO or manager of a Los Angeles based business, one of the most important parameters that you will ultimately judging success by is the volume of sales. When goal setting for sales, there are a number of factors that you will inevitably need to consider. The size of your business’ existing clientele will naturally pay a large part in the sales goals you set for your employees, but it is not the only thing to consider. Let us take a look at some key tips to keep in minds when setting sales targets.

Tips to set sales goals in Los Angles CA

If your business is still in its infant stages, there are two approaches that you can take. The first approach involves drafting a business plan using conservative sales estimates. The second approach, and the one that you should strive towards, is setting sales targets that may be a bit lofty. It is far better to work towards lofty sales goals and then fail, than set minimal sales targets for your business, and its employees.

Another factor to consider is the size and productivity of your workforce. You cannot expect to achieve incredible sales targets, if your business is suffering from under-employment, or if you have not trained your employees effectively. Moreover, even if you have your employees exhaust themselves to reach a sales target for a particular month, you should keep in mind that this may not be a sustainable practice.

In many cases, a business may not be in control of all the factors that contribute to sales. As a CEO or manager, it is your responsibility to stay aware of the economic situation of the demographics that your business is targeting. For example, if the economy is in recession, and spending is on a downward spiral, you will need to amend your sales goals, to account for this.

Six Essential Tips for Great Customer Service in LA!

Posted on June 6, 2014 by admin

In the world of business, customer service if of the utmost importance. In these highly competitive global markets, customers have come to expect top-notch customer service and the state of customer service in your company can make or break your company. If your business is in a thriving city like Los Angeles, you can divert customers to your company and create loyal customers by providing excellent customer service.

Tips for great customer service in Los Angles

Identify customers’ needs – The best way to provide excellent customer service is by asking your customers probing questions to understand what they truly need. Understand verbal and non-verbal cues to tailor your customer service activities.

Improve body language – Have a friendly attitude towards customers and you need to come off as friendly and open. Always wear a smile on your face, make eye contact and be cheerful.

Be honest – Customers these days are smart and they know that every product will have some flaw. Know your product well and be honest about its flaws. Don’t try to exaggerate its benefits. Customers will trust you more if you are completely honest.

Be quick – Attention spans are shortening and most people do not have the patience to endure long waits any more. Do not keep customers waiting. Respond to them as quickly as possible and assure them even if you do not have a concrete solution.

Never retaliate – Even when customers are really angry, do not retaliate. Be as calm as possible and if you cannot get a word through, wait for the customer to calm down before handling their problems.

Every customer is different – Your customer service will improve if you are able to understand that every customer is different.

How to Prepare Your Business for the Second Quarter
of the Year in LA

Posted on April 18, 2014 by admin

The big date – March 31 – is a significant one if you are running a business. It is time for you to evaluate your first quarter performance – identify all the goals you have met, and what helped you reach those quarter goals. Don’t lose out on the misses – be honest and see if there were any sales lapse or infrastructural hitches. These will set the tone for the second quarter goals.

Planning Q2 in Los Angles CA

When you are planning Q2, you should first prepare a cash budget to help you understand if your business has a shortage of cash or a surplus – excess means you could set newer quarter goals for the coming months. The sum total of your cash receipts for January-March will be the income you have got from the first quarter. Identify the expenses of that quarter and project them for the next quarter. The budgeting will also reflect your sales targets – whether they have been met or not. A cash surplus will help you hire staff, train them or procure infrastructure to boost your Los Angeles business. If you didn’t meet expectations, now is the time to cut some overhead costs.

Why Q2 is crucial

The second quarter is the best time for course correction before pressure builds for the rest of the fiscal year and you are found rudderless. Quarter goals help you understand if certain ideas of yours can actually be implemented over the long-term.

Finding a Way Through Problems in Los Angles CA

Posted on February 21, 2014 by admin

Many companies in Los Angeles flounder when they face a hostile business environment, while some others overcome challenges and emerge as winners. Problems can come in various forms: a product that failed; excessive expense at the time of falling revenues and competitive threats from newer companies. Finding new customers and the right employees can be a challenge too.

The Way to Winning in LA

A business may face hurdles and overcome challenges like:

A product line that has failed to reach its sales promise. The best action to do in this case is to learn from the mistake and move on. It is better to gradually expand the new product line rather than do it all of a sudden. End users may also welcome the move.
Bad suppliers or customers in the business. Precautions should be taken to stay away from them. In case of suppliers, a background check should be done.
Overload of paperwork. The best solution in this case is to outsource and use appropriate technology. Many outsourced services are now available by subscription.
Older business model. The market should always be listened to. In some cases, a more specialized service can lead to increased sales and consequent increase in revenues.
When there are no buyers. Sometimes the seller’s enthusiasm for a particular product may mask the actual demand for it. In such a case, research should be done to find the appropriate customer for the product.

The Process to Success

The easiest way to overcome challenges is first to identify a problem, seeing the opportunity in the problem, and then creating a solution. The next step is to forge the opportunity to an idea for business and then integrate the solution into the business plan.

5 Steps in Planning Your Success in Los Angles CA

Posted on February 7, 2014 by admin

Creating goals in LA

Creating goals is the most important thing towards achieving success professionally, or in life in general. Identify your interests, strengths, weaknesses and priorities thoroughly and clarity is essential towards articulating your thoughts.

Create a working strategy

Once you have set your objectives, you must develop a clean and clear strategy before initiating action. Make sure that you do not underestimate or overestimate tour abilities while doing so.

Identify potential problems

Success cannot be achieved without identifying and eliminating roadblocks. When you have identified the problems, you will find it easier to go around solving them on your way to success.

Stay focused and review progress every now and again

After you have started working towards your goal, it is essential to remain focused until you have reached your objectives. It is easy to get carried away when things are going well, so keep your foot on the gas at all times. Your progress must be reviewed occasionally so that you have an idea of where you’re going wrong. Identifying the negative aspects of your work will help you improve over a period of time.

Don’t dwell on failures, learn from your mistakes and progress

Failures are the stepping-stones to success, so regardless of how poorly you may have made certain decisions, try to correct them and move ahead instead of dwelling in the past. Success can be achieved when you learn from your mistakes on a consistent basis.

5 Over the Phone Techniques for Closing the Sale in LA

Posted on January 17, 2014 by admin

In order to make sales over the phone, businesses must ensure that their employees are trained properly. Telemarketing training has 5 basic techniques that will help the employees generate more sales on a regular basis.

Confidence is the Key

In order to convert a prospective client into a customer you must be confident about what you are selling to them. It is imperative to have an in-depth knowledge of the product or service that you are dealing with in case the customer has any questions.

Be Natural

One of the things that customers hate to hear from telemarketers is ‘false’ selling. This means the telemarketer is explaining to the customer what the product or service does from either a cheat sheet or a script. For a telemarketer to make more sales over the phone, he/she must be able to speak naturally with the customer as if they are having a conversation more than a formal talk.

Listen

This is the key skill in telemarketing. Many over the phone employees believe that if they speak more, they will make more sales. On the contrary, the telemarketer listening to his client more is what increases sales.

Don’t Assume

When selling to a customer over the phone, do not assume that you know what they are about to say. Always have a fresh mind when you speak to a new customer.

Make it Interesting

In order to make a lot of sales, you must be able to make the product or service sound interesting. What every customer thinks is that if the product or service does not sound interesting then it most likely isn’t interesting.

Do You Self-Sabotage In Your Life in Los Angles?

Posted on January 3, 2014 by admin

Benefits of Comprehensive Self Improvement Training in LA

If you want to take steps towards self-improvement and enhance your sales skills, you will have to find the right balance between your professional and personal life. Getting too caught up with work can make your life monotonous and bring you down. A good sales training course can help you learn several different techniques and improve your social skills in addition to offering a balanced life. Sales training programs can help you figure out the behavioral patterns that hold you back from making your move towards success. You can learn how to generate positive behaviors, which will eventually lead to positive results.

Sales training can help you develop important negotiation skills as you will learn to understand negotiation processes which will put you in a strong position when meeting clients or customers.

What does sales training teach you?

Sales training improves your communication skills to a significant effect. It also enhances your self-confidence as a result and grants you access to the tips and tricks of effective objective setting and accomplishment of goals. You will learn about different activities and time management skills while learning to stay calm even during the most stressful situations. No matter how impossible a client or customer may be, you will be able to coolly conclude the deal with them without losing your temper – something that sales executives are very commonly accused of. By the end of a comprehensive course, you will be on your way to becoming a master salesman.

Five Great Over-the-Phone Selling Techniques in LA

Posted on September 27, 2013 by admin

Be confident in Los Angles CA

Being confident is a vital part of telemarketing training, particularly while making outbound calls. Getting your over-the-phone selling technique right is very necessary in order to make people buy from you or chooses the path of action you want them to take. Being confident, rather than hesitating out of fear, while talking to them shows the person on the other end of the line that you and your L.A company know what you are doing.

Be natural

Another telemarketing training technique is to sound natural on the call. Take the time to understand the service or product you are selling and explain it to the person on the other end in a clear, concise manner. Master the words on the script and add your own voice tone to it, making the call sound very natural.

Learn to listen

It is important that you ‘listen’ to the person on the call. True listening takes place when the person responds with verbal nods such as ‘yes’, ‘uh-huh’ or ‘I see’. Customers appreciate over the phone sellers who will listen to their queries and answer them. Listening will turn the call into a conversation and work in your favor.

Don’t assume

Don’t assume that you know what the customer is going to say, which will only ruin the conversation. Let the person on the line finish before you can conclude.

Make everything interesting

Since you will have to say the same thing on every one of the hundred calls you make every day, the job will get monotonous. One way to get rid of the boredom and monotony is to alter the script. Say the same things but in a more interesting manner.

Self-Sabotaging in Your Life in LA

Posted on September 13, 2013 by admin

Self Improvement Tips for Sales Personnel in Los Angles

Effective sales training is absolutely essential for L.A personnel who are looking to make a rewarding career out of sales. The main problem that most sales personnel report these days is the fact that they are finding it increasingly difficult to strike good deals with clients.

Regardless of the kind of sales you are engaging in, it is important to realize that companies all over the world are trying to tighten their belts, meaning that sales personnel will have to reduce their price more often than not. Sales personnel can complete self-improvement courses to enhance their skills. A good course can significantly help in performing better on the job and making some great sales.

Important Things to Remember

When you are making a sale to your client, it is important to enter the negotiation with an intention to convince your client to make the purchase. Self-improvement courses will help you realize that you should not enter the negotiation with an intention to win as doing so may come across as you’re entering a battle with the expectation of winning. Since nobody likes losing, your client may not be convinced to move forward with the deal if you manage to ‘win’ the negotiation.

It is in the best interests of both parties that you tackle the situation with diligence. You may present your facts to the customer and convince them that they will receive value for their money by specifically pointing out to the benefits they can obtain from the product or service.