Six Essential Tips for Great Customer Service in LA!

Posted on June 6, 2014 by admin

In the world of business, customer service if of the utmost importance. In these highly competitive global markets, customers have come to expect top-notch customer service and the state of customer service in your company can make or break your company. If your business is in a thriving city like Los Angeles, you can divert customers to your company and create loyal customers by providing excellent customer service.

Tips for great customer service in Los Angles

Identify customers’ needs – The best way to provide excellent customer service is by asking your customers probing questions to understand what they truly need. Understand verbal and non-verbal cues to tailor your customer service activities.

Improve body language – Have a friendly attitude towards customers and you need to come off as friendly and open. Always wear a smile on your face, make eye contact and be cheerful.

Be honest – Customers these days are smart and they know that every product will have some flaw. Know your product well and be honest about its flaws. Don’t try to exaggerate its benefits. Customers will trust you more if you are completely honest.

Be quick – Attention spans are shortening and most people do not have the patience to endure long waits any more. Do not keep customers waiting. Respond to them as quickly as possible and assure them even if you do not have a concrete solution.

Never retaliate – Even when customers are really angry, do not retaliate. Be as calm as possible and if you cannot get a word through, wait for the customer to calm down before handling their problems.

Every customer is different – Your customer service will improve if you are able to understand that every customer is different.

How to Prepare Your Business for the Second Quarter
of the Year in LA

Posted on April 18, 2014 by admin

The big date – March 31 – is a significant one if you are running a business. It is time for you to evaluate your first quarter performance – identify all the goals you have met, and what helped you reach those quarter goals. Don’t lose out on the misses – be honest and see if there were any sales lapse or infrastructural hitches. These will set the tone for the second quarter goals.

Planning Q2 in Los Angles CA

When you are planning Q2, you should first prepare a cash budget to help you understand if your business has a shortage of cash or a surplus – excess means you could set newer quarter goals for the coming months. The sum total of your cash receipts for January-March will be the income you have got from the first quarter. Identify the expenses of that quarter and project them for the next quarter. The budgeting will also reflect your sales targets – whether they have been met or not. A cash surplus will help you hire staff, train them or procure infrastructure to boost your Los Angeles business. If you didn’t meet expectations, now is the time to cut some overhead costs.

Why Q2 is crucial

The second quarter is the best time for course correction before pressure builds for the rest of the fiscal year and you are found rudderless. Quarter goals help you understand if certain ideas of yours can actually be implemented over the long-term.

Finding a Way Through Problems in Los Angles CA

Posted on February 21, 2014 by admin

Many companies in Los Angeles flounder when they face a hostile business environment, while some others overcome challenges and emerge as winners. Problems can come in various forms: a product that failed; excessive expense at the time of falling revenues and competitive threats from newer companies. Finding new customers and the right employees can be a challenge too.

The Way to Winning in LA

A business may face hurdles and overcome challenges like:

A product line that has failed to reach its sales promise. The best action to do in this case is to learn from the mistake and move on. It is better to gradually expand the new product line rather than do it all of a sudden. End users may also welcome the move.
Bad suppliers or customers in the business. Precautions should be taken to stay away from them. In case of suppliers, a background check should be done.
Overload of paperwork. The best solution in this case is to outsource and use appropriate technology. Many outsourced services are now available by subscription.
Older business model. The market should always be listened to. In some cases, a more specialized service can lead to increased sales and consequent increase in revenues.
When there are no buyers. Sometimes the seller’s enthusiasm for a particular product may mask the actual demand for it. In such a case, research should be done to find the appropriate customer for the product.

The Process to Success

The easiest way to overcome challenges is first to identify a problem, seeing the opportunity in the problem, and then creating a solution. The next step is to forge the opportunity to an idea for business and then integrate the solution into the business plan.

5 Steps in Planning Your Success in Los Angles CA

Posted on February 7, 2014 by admin

Creating goals in LA

Creating goals is the most important thing towards achieving success professionally, or in life in general. Identify your interests, strengths, weaknesses and priorities thoroughly and clarity is essential towards articulating your thoughts.

Create a working strategy

Once you have set your objectives, you must develop a clean and clear strategy before initiating action. Make sure that you do not underestimate or overestimate tour abilities while doing so.

Identify potential problems

Success cannot be achieved without identifying and eliminating roadblocks. When you have identified the problems, you will find it easier to go around solving them on your way to success.

Stay focused and review progress every now and again

After you have started working towards your goal, it is essential to remain focused until you have reached your objectives. It is easy to get carried away when things are going well, so keep your foot on the gas at all times. Your progress must be reviewed occasionally so that you have an idea of where you’re going wrong. Identifying the negative aspects of your work will help you improve over a period of time.

Don’t dwell on failures, learn from your mistakes and progress

Failures are the stepping-stones to success, so regardless of how poorly you may have made certain decisions, try to correct them and move ahead instead of dwelling in the past. Success can be achieved when you learn from your mistakes on a consistent basis.

5 Over the Phone Techniques for Closing the Sale in LA

Posted on January 17, 2014 by admin

In order to make sales over the phone, businesses must ensure that their employees are trained properly. Telemarketing training has 5 basic techniques that will help the employees generate more sales on a regular basis.

Confidence is the Key

In order to convert a prospective client into a customer you must be confident about what you are selling to them. It is imperative to have an in-depth knowledge of the product or service that you are dealing with in case the customer has any questions.

Be Natural

One of the things that customers hate to hear from telemarketers is ‘false’ selling. This means the telemarketer is explaining to the customer what the product or service does from either a cheat sheet or a script. For a telemarketer to make more sales over the phone, he/she must be able to speak naturally with the customer as if they are having a conversation more than a formal talk.

Listen

This is the key skill in telemarketing. Many over the phone employees believe that if they speak more, they will make more sales. On the contrary, the telemarketer listening to his client more is what increases sales.

Don’t Assume

When selling to a customer over the phone, do not assume that you know what they are about to say. Always have a fresh mind when you speak to a new customer.

Make it Interesting

In order to make a lot of sales, you must be able to make the product or service sound interesting. What every customer thinks is that if the product or service does not sound interesting then it most likely isn’t interesting.

Do You Self-Sabotage In Your Life in Los Angles?

Posted on January 3, 2014 by admin

Benefits of Comprehensive Self Improvement Training in LA

If you want to take steps towards self-improvement and enhance your sales skills, you will have to find the right balance between your professional and personal life. Getting too caught up with work can make your life monotonous and bring you down. A good sales training course can help you learn several different techniques and improve your social skills in addition to offering a balanced life. Sales training programs can help you figure out the behavioral patterns that hold you back from making your move towards success. You can learn how to generate positive behaviors, which will eventually lead to positive results.

Sales training can help you develop important negotiation skills as you will learn to understand negotiation processes which will put you in a strong position when meeting clients or customers.

What does sales training teach you?

Sales training improves your communication skills to a significant effect. It also enhances your self-confidence as a result and grants you access to the tips and tricks of effective objective setting and accomplishment of goals. You will learn about different activities and time management skills while learning to stay calm even during the most stressful situations. No matter how impossible a client or customer may be, you will be able to coolly conclude the deal with them without losing your temper – something that sales executives are very commonly accused of. By the end of a comprehensive course, you will be on your way to becoming a master salesman.

Five Great Over-the-Phone Selling Techniques in LA

Posted on September 27, 2013 by admin

Be confident in Los Angles CA

Being confident is a vital part of telemarketing training, particularly while making outbound calls. Getting your over-the-phone selling technique right is very necessary in order to make people buy from you or chooses the path of action you want them to take. Being confident, rather than hesitating out of fear, while talking to them shows the person on the other end of the line that you and your L.A company know what you are doing.

Be natural

Another telemarketing training technique is to sound natural on the call. Take the time to understand the service or product you are selling and explain it to the person on the other end in a clear, concise manner. Master the words on the script and add your own voice tone to it, making the call sound very natural.

Learn to listen

It is important that you ‘listen’ to the person on the call. True listening takes place when the person responds with verbal nods such as ‘yes’, ‘uh-huh’ or ‘I see’. Customers appreciate over the phone sellers who will listen to their queries and answer them. Listening will turn the call into a conversation and work in your favor.

Don’t assume

Don’t assume that you know what the customer is going to say, which will only ruin the conversation. Let the person on the line finish before you can conclude.

Make everything interesting

Since you will have to say the same thing on every one of the hundred calls you make every day, the job will get monotonous. One way to get rid of the boredom and monotony is to alter the script. Say the same things but in a more interesting manner.

Self-Sabotaging in Your Life in LA

Posted on September 13, 2013 by admin

Self Improvement Tips for Sales Personnel in Los Angles

Effective sales training is absolutely essential for L.A personnel who are looking to make a rewarding career out of sales. The main problem that most sales personnel report these days is the fact that they are finding it increasingly difficult to strike good deals with clients.

Regardless of the kind of sales you are engaging in, it is important to realize that companies all over the world are trying to tighten their belts, meaning that sales personnel will have to reduce their price more often than not. Sales personnel can complete self-improvement courses to enhance their skills. A good course can significantly help in performing better on the job and making some great sales.

Important Things to Remember

When you are making a sale to your client, it is important to enter the negotiation with an intention to convince your client to make the purchase. Self-improvement courses will help you realize that you should not enter the negotiation with an intention to win as doing so may come across as you’re entering a battle with the expectation of winning. Since nobody likes losing, your client may not be convinced to move forward with the deal if you manage to ‘win’ the negotiation.

It is in the best interests of both parties that you tackle the situation with diligence. You may present your facts to the customer and convince them that they will receive value for their money by specifically pointing out to the benefits they can obtain from the product or service.

How to Create Rapport Over the Phone With a Customer in LA

Posted on July 22, 2013 by admin

Practicing reciprocity in Los Angles CA

A good rapport is essential for any conversation to be effective. This is especially true in the case of telemarketing in LA, since the telemarketer has a short span of time to obtain the required information or to convince the customer about a service or product.

When you begin with a smile, the customer automatically feels relaxed. Make sure you listen to the customer and reciprocate similar sentiments that the customer expresses, for a better outcome. It is best to stick to the same words that the customer has used so as to avoid confusion or misunderstandings, especially in the case of descriptions. This also assures the customer of your undivided attention. Empathizing with the customer’s thoughts and feelings will further help in building a good rapport and providing good customer service.

Matching the customer’s style

Every individual has a specific style of speaking. Adapting to the style of the customer will surely help to convince the customer. When you speak, be friendly, but professional. If your job requires you to read out a script, try to be as natural as possible. Use voice modulation as well as good inflection and speak in a way through which you will be able to attract the attention of the customer. It is also advisable to allow the customer to speak without interrupting him or her.

Building rapport through trust

Trust is a crucial aspect of building rapport. If you are unable to get the customer to trust you, there is a very small possibility of building any rapport at all. This in turn, is bound to affect the success of the call. In order to provide good customer service, it is essential to be aware the customer’s emotions and look at things through his perspective. Once you are able to do this, it is easier to be on the same page. Sincerity will also go a long way in establishing the trust of your customer.

Telemarketing: The Dos and Don’ts in Los Angles

Posted on July 8, 2013 by admin

Things you can do while telemarketing in LA

Attending a telemarketing training session in LA, before making a start is highly recommended. In order to be effective, it is crucial for a telemarketer to establish a good rapport with the customer from the very beginning.

Before making a call, the telemarketer should be relaxed and well prepared with what he or she is going to say. If the telemarketer is unprepared and fumbles, there is a good possibility that the customer will loose interest immediately.

A pleasant tone of voice and confidence is also important to give the telemarketer a strong footing in the conversation. In order to avoid misunderstandings, it is better to use the same words that the customer is using, especially in the case of descriptions. In addition, a telemarketer must be able to look at things from the point of view of the customer in order to be able to empathize with the customer.

Things to avoid in telemarketing

As mentioned in all telemarketing training sessions, since a telemarketer has a short span of time to get through to the customer, it is better to avoid irrelevant talk.

Interrupting a customer while he is speaking or bluntly disagreeing with the customer will definitely have an adverse effect on the outcome of the telephonic conversation. Instead, allow the customer to finish before you place your point of view before him. Avoid reading out a script as this may result in losing the customer’s attention. Similarly, speaking in long, winding sentences may also confuse the customer.

Never get distracted while in a conversation. Never lie about a product in an attempt to convince the customer about the same. Even calling at odd times of the day is not recommended at all.