Practicing reciprocity in Los Angles CA
A good rapport is essential for any conversation to be effective. This is especially true in the case of telemarketing in LA, since the telemarketer has a short span of time to obtain the required information or to convince the customer about a service or product.
When you begin with a smile, the customer automatically feels relaxed. Make sure you listen to the customer and reciprocate similar sentiments that the customer expresses, for a better outcome. It is best to stick to the same words that the customer has used so as to avoid confusion or misunderstandings, especially in the case of descriptions. This also assures the customer of your undivided attention. Empathizing with the customer’s thoughts and feelings will further help in building a good rapport and providing good customer service.
Matching the customer’s style
Every individual has a specific style of speaking. Adapting to the style of the customer will surely help to convince the customer. When you speak, be friendly, but professional. If your job requires you to read out a script, try to be as natural as possible. Use voice modulation as well as good inflection and speak in a way through which you will be able to attract the attention of the customer. It is also advisable to allow the customer to speak without interrupting him or her.
Building rapport through trust
Trust is a crucial aspect of building rapport. If you are unable to get the customer to trust you, there is a very small possibility of building any rapport at all. This in turn, is bound to affect the success of the call. In order to provide good customer service, it is essential to be aware the customer’s emotions and look at things through his perspective. Once you are able to do this, it is easier to be on the same page. Sincerity will also go a long way in establishing the trust of your customer.