Five Ways to Boost Employee Morale in the Workplace in LA

A happy workplace is where employee morale is high and there is a sense of warmth and cordiality between everyone. So, how will you ensure your Los Angeles staff is happy and smiling, and improve sales performance?

Most sales successes happen because the team does well, and for team morale to be high, you should show concern and encourage teamwork. Create an atmosphere of sharing and caring among employees.

Build confidence among your employees because self-assured individuals boost productivity. Anxiety and uncertainty can mar employee morale, so it helps to be clear in your communication with them, and encourage them to communicate better too.

 

Rewards matter in Los Angles CA

Often, you don’t need to dole out heavy hikes to boost employee morale, a small assurance, a pat on the back, a party could all help. Also, reward them when they expect it the least, so it boosts their happiness quotient. This is not to say regular hikes and promotions don’t make a difference, of course they do! So, reward the best and motivate the rest to do well.

 

Know your employees

Make sure you know how employees function and what their strengths and weaknesses are. It also helps to be flexible and allow them to function independently, so long as they show the required results.

Regular feedback also goes a long way in boosting employee morale, so tell them what you think of a certain assignment in a polite and positive manner. Encourage employees to open up and come to you with good ideas, and listen to every single one of them. Help your Los Angeles staff grow by providing them good sales training opportunities.

5 Over the Phone Techniques for Closing the Sale in LA

In order to make sales over the phone, businesses must ensure that their employees are trained properly. Telemarketing training has 5 basic techniques that will help the employees generate more sales on a regular basis.

 

Confidence is the Key

In order to convert a prospective client into a customer you must be confident about what you are selling to them. It is imperative to have an in-depth knowledge of the product or service that you are dealing with in case the customer has any questions.

 

Be Natural

One of the things that customers hate to hear from telemarketers is ‘false’ selling. This means the telemarketer is explaining to the customer what the product or service does from either a cheat sheet or a script. For a telemarketer to make more sales over the phone, he/she must be able to speak naturally with the customer as if they are having a conversation more than a formal talk.

 

Listen

This is the key skill in telemarketing. Many over the phone employees believe that if they speak more, they will make more sales. On the contrary, the telemarketer listening to his client more is what increases sales.

 

Don’t Assume

When selling to a customer over the phone, do not assume that you know what they are about to say. Always have a fresh mind when you speak to a new customer.

 

Make it Interesting

In order to make a lot of sales, you must be able to make the product or service sound interesting. What every customer thinks is that if the product or service does not sound interesting then it most likely isn’t interesting.

Five Great Over-the-Phone Selling Techniques in LA

Be confident in Los Angles CA

Being confident is a vital part of telemarketing training, particularly while making outbound calls. Getting your over-the-phone selling technique right is very necessary in order to make people buy from you or chooses the path of action you want them to take. Being confident, rather than hesitating out of fear, while talking to them shows the person on the other end of the line that you and your L.A company know what you are doing.

 

Be natural

Another telemarketing training technique is to sound natural on the call. Take the time to understand the service or product you are selling and explain it to the person on the other end in a clear, concise manner. Master the words on the script and add your own voice tone to it, making the call sound very natural.

 

Learn to listen

It is important that you ‘listen’ to the person on the call. True listening takes place when the person responds with verbal nods such as ‘yes’, ‘uh-huh’ or ‘I see’. Customers appreciate over the phone sellers who will listen to their queries and answer them. Listening will turn the call into a conversation and work in your favor.

 

Don’t assume

Don’t assume that you know what the customer is going to say, which will only ruin the conversation. Let the person on the line finish before you can conclude.

 

Make everything interesting

Since you will have to say the same thing on every one of the hundred calls you make every day, the job will get monotonous. One way to get rid of the boredom and monotony is to alter the script. Say the same things but in a more interesting manner.

Top Things Needed to Close a Sale in Los Angeles

Importance of Closing Sales in LA

Closing a sale is the bread and butter of all sales professionals. Making sales is a great way to earn money, ensure that your job is safe, and help L.A. businesses grow. In order to ensure that you’re making effective sales, you will require two crucial traits as mentioned below.

Confidence is the Key to Success

Sales professionals must display confidence at all times when on the job. Sales training is something that will help you acquire the confidence. Simply giving excellent sales presentations may not be enough to facilitate sales. You will have to approach potential clients and ask for sales. Customers may be pushy or lack confidence at the time a sale is in progress. There may be several other reasons as to why he/she may not be fully confident of going ahead with the purchase. It is your responsibility to ensure that your customer changes his/her mind and say that they want to buy your products or services because of the convincing skills of a salesman.

Timing is as Important as Confidence

Timing is a crucial factor in determining sales. After you have presented the benefits of a product or service that meets every want, need and desire of the buyer, it is the right time to complete the sale. ‘Trial closes’ must be used early in the sales process as it will help you monitor your progress. You should ask customers if you have covered everything they want to know about the product, or try to find out what they think about your product as you present the product or service. Asking these questions too early or too late may not go well with your L.A. customers. Effective sales training will help you master timing and other skills required to be a motivated salesperson.