Category Archives: Customer Service

Six Essential Tips for Great Customer Service in LA!

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In the world of business, customer service if of the utmost importance. In these highly competitive global markets, customers have come to expect top-notch customer service and the state of customer service in your company can make or break your company. If your business is in a thriving city like Los Angeles, you can divert customers to your company and create loyal customers by providing excellent customer service.

Tips for great customer service in Los Angles

  • Identify customers’ needs – The best way to provide excellent customer service is by asking your customers probing questions to understand what they truly need. Understand verbal and non-verbal cues to tailor your customer service activities.
  • Improve body language – Have a friendly attitude towards customers and you need to come off as friendly and open. Always wear a smile on your face, make eye contact and be cheerful.
  • Be honest – Customers these days are smart and they know that every product will have some flaw. Know your product well and be honest about its flaws. Don’t try to exaggerate its benefits. Customers will trust you more if you are completely honest.
  • Be quick – Attention spans are shortening and most people do not have the patience to endure long waits any more. Do not keep customers waiting. Respond to them as quickly as possible and assure them even if you do not have a concrete solution.
  • Never retaliate – Even when customers are really angry, do not retaliate. Be as calm as possible and if you cannot get a word through, wait for the customer to calm down before handling their problems.
  • Every customer is different – Your customer service will improve if you are able to understand that every customer is different.

Five Ways to Boost Employee Morale in the Workplace in LA

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A happy workplace is where employee morale is high and there is a sense of warmth and cordiality between everyone. So, how will you ensure your Los Angeles staff is happy and smiling, and improve sales performance?

Most sales successes happen because the team does well, and for team morale to be high, you should show concern and encourage teamwork. Create an atmosphere of sharing and caring among employees.

Build confidence among your employees because self-assured individuals boost productivity. Anxiety and uncertainty can mar employee morale, so it helps to be clear in your communication with them, and encourage them to communicate better too.

 

Rewards matter in Los Angles CA

Often, you don’t need to dole out heavy hikes to boost employee morale, a small assurance, a pat on the back, a party could all help. Also, reward them when they expect it the least, so it boosts their happiness quotient. This is not to say regular hikes and promotions don’t make a difference, of course they do! So, reward the best and motivate the rest to do well.

 

Know your employees

Make sure you know how employees function and what their strengths and weaknesses are. It also helps to be flexible and allow them to function independently, so long as they show the required results.

Regular feedback also goes a long way in boosting employee morale, so tell them what you think of a certain assignment in a polite and positive manner. Encourage employees to open up and come to you with good ideas, and listen to every single one of them. Help your Los Angeles staff grow by providing them good sales training opportunities.

Do You Self-Sabotage In Your Life in Los Angles?

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Benefits of Comprehensive Self Improvement Training in LA

If you want to take steps towards self-improvement and enhance your sales skills, you will have to find the right balance between your professional and personal life. Getting too caught up with work can make your life monotonous and bring you down. A good sales training course can help you learn several different techniques and improve your social skills in addition to offering a balanced life. Sales training programs can help you figure out the behavioral patterns that hold you back from making your move towards success. You can learn how to generate positive behaviors, which will eventually lead to positive results.

Sales training can help you develop important negotiation skills as you will learn to understand negotiation processes which will put you in a strong position when meeting clients or customers.

 

What does sales training teach you?

Sales training improves your communication skills to a significant effect. It also enhances your self-confidence as a result and grants you access to the tips and tricks of effective objective setting and accomplishment of goals. You will learn about different activities and time management skills while learning to stay calm even during the most stressful situations. No matter how impossible a client or customer may be, you will be able to coolly conclude the deal with them without losing your temper – something that sales executives are very commonly accused of. By the end of a comprehensive course, you will be on your way to becoming a master salesman.

How to Create Rapport Over the Phone With a Customer in LA

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Practicing reciprocity in Los Angles CA

A good rapport is essential for any conversation to be effective. This is especially true in the case of telemarketing in LA, since the telemarketer has a short span of time to obtain the required information or to convince the customer about a service or product.

When you begin with a smile, the customer automatically feels relaxed. Make sure you listen to the customer and reciprocate similar sentiments that the customer expresses, for a better outcome. It is best to stick to the same words that the customer has used so as to avoid confusion or misunderstandings, especially in the case of descriptions. This also assures the customer of your undivided attention. Empathizing with the customer’s thoughts and feelings will further help in building a good rapport and providing good customer service.

Matching the customer’s style

Every individual has a specific style of speaking. Adapting to the style of the customer will surely help to convince the customer. When you speak, be friendly, but professional. If your job requires you to read out a script, try to be as natural as possible. Use voice modulation as well as good inflection and speak in a way through which you will be able to attract the attention of the customer. It is also advisable to allow the customer to speak without interrupting him or her.

Building rapport through trust

Trust is a crucial aspect of building rapport. If you are unable to get the customer to trust you, there is a very small possibility of building any rapport at all. This in turn, is bound to affect the success of the call. In order to provide good customer service, it is essential to be aware the customer’s emotions and look at things through his perspective. Once you are able to do this, it is easier to be on the same page. Sincerity will also go a long way in establishing the trust of your customer.

Telemarketing: The Dos and Don’ts in Los Angles

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Things you can do while telemarketing in LA

Attending a telemarketing training session in LA, before making a start is highly recommended. In order to be effective, it is crucial for a telemarketer to establish a good rapport with the customer from the very beginning.

Before making a call, the telemarketer should be relaxed and well prepared with what he or she is going to say. If the telemarketer is unprepared and fumbles, there is a good possibility that the customer will loose interest immediately.

A pleasant tone of voice and confidence is also important to give the telemarketer a strong footing in the conversation. In order to avoid misunderstandings, it is better to use the same words that the customer is using, especially in the case of descriptions. In addition, a telemarketer must be able to look at things from the point of view of the customer in order to be able to empathize with the customer.

Things to avoid in telemarketing

As mentioned in all telemarketing training sessions, since a telemarketer has a short span of time to get through to the customer, it is better to avoid irrelevant talk.

Interrupting a customer while he is speaking or bluntly disagreeing with the customer will definitely have an adverse effect on the outcome of the telephonic conversation. Instead, allow the customer to finish before you place your point of view before him. Avoid reading out a script as this may result in losing the customer’s attention. Similarly, speaking in long, winding sentences may also confuse the customer.

Never get distracted while in a conversation. Never lie about a product in an attempt to convince the customer about the same. Even calling at odd times of the day is not recommended at all.

Knowing the Difference between a Good Lead
and a Bad One in LA

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Considering Your Sales Leads Los Angles CA

Good sales leads are crucial to developing your business. The lead’s source must be considered carefully and the information attained from it must be used to prioritize all your leads’ lists. Leads are of varying importance. For instance, a good sales lead is one that perhaps involves contact made at a business conference or a trade show. It is certainly going to be more beneficial when compared to a random company you find in a telephone or a mail directory. The sources of your leads are very important if you want to figure out if your prospects can deliver good rewards and facilitate sales development for your L.A. firm.

Using Software and Categorizing Products

Each lead you attain must be entered into a software program designed for customer management. Doing so will keep your leads in an organized manner, allowing each individual to record their conversations when they make contact with the leads. From the notes taken down regarding conversations with the leads, prospects can be categorized depending upon the responses your sales representatives receive. Good sales leads are those that indicate their intention to do business with your company within six months. Such prospects must be given priority over the other leads. 

Determining Leads with Good Potential

There may be customers who can contribute towards your company’s sales development in the long run. For instance, some customers may request further information about your company and say that they will need your services in the next year or so. They may also request one of your sales representatives to keep in touch with their representatives to build relationships between the two companies.

How to Add Value to the Cost in Los Angles CA

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Importance of Adding Value to the Cost in LA

Value-added sales have increased in popularity and are now among the most popular and common sales approaches. The service or product offered by your L.A. company may be good, but throwing in that extra something to make the service or product unique and more valuable will ensure that your company reaps huge rewards. Not only do value-added sales differentiate your services and products from the rest of the market, but also encourage buyers to approach your company before turning elsewhere. Effective sales training can help you learn how to better add value to your services and products to increase the turnover of your company. 

Adding the Right Kind of Value

The kind of value added will vary based on the kind of services and/or products you offer. The value added must be useful to the buyer and must also be unique. Distinctive values and product worth help in motivating buyers to purchase your services or products. The market must also be considered when adding value to your services or products. While some items of value may be useful to a particular market, it may be worthless to another. A careful study of market conditions will help you decide how to add value to your services and products.

Commodities vs Products

Commodities are the products that have established a name for themselves in the market. They are usually expensive and deliver excellent quality. Inexpensive products are generally new items that have just entered the market. They are fairly cheap and potential buyers perceive them as low-risk investments. Adding values to inexpensive products is the key to converting them into commodities. Through sales training, early adoption of unique techniques can help a relatively unfamiliar service or product turn into a market hit.

Few Tips for Customer Service in Los Angles CA

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Why Customer Service is Important in LA

Customer service can make or break a company’s reputation with its clients. Good customer service training can help customer service representatives handle any situation, and keep your customers happy.

The client’s state of mind is very important when providing customer service. Talking to a client who has a complaint is not always easy, but with a few tips, it isn’t impossible. Here are a few customer service-training tips, to keep your representatives ready to face any situation.

Never be Impersonal: Customers always react better when they are referred to by their name, instead of just a client ID number. Treating your customers as a statistic or a number will make them feel agitated. When you use their first name, they feel unique and respected.

Always Smile: A customer service representative who is happy, cheerful, and understanding tends to do better with customers. Smiling and being cheerful will leave a good impression on your customers about you and your company. A cheerful attitude always helps, even if the conversation is over the phone.

Other Handy Customer Service Training Advice

There are many other simple ways to keep your customers happy with your service in LA.

Empathize with them: Listen carefully to your client’s complaints or remarks, and answer accordingly. If you’re reading from a book or if your answers are robotic, your customer will not like the service. Showing concern and offering to assist them will keep them satisfied.

Handle complaints promptly: Address customer issues and concerns as soon as you can. No one likes to be kept waiting for days or weeks when they’re expecting service. The longer you make a customer wait, the more like they are to sever ties with your company, and begin looking for services elsewhere.

Customer service training can help representatives know exactly how to deal with people on a day-to-day basis. Good customer service improves customer loyalty and increases profits.

How to Turn a Shopper into a Buyer in Los Angles

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Attracting Customers in L.A.

Attracting customers to your business can be quite a difficult task. Once you’ve managed to bring in potential customers, you begin to realize that it is only half the challenge. Now you need to convert those potential customers into buyers. With right sales training, you can turn shoppers into buyers in no time.

Prospective customers tend to show interest in your products, but do not actually buy the products. This means there is something still lacking. Sales training can help your LA sales representatives to figure out the problems, and address customers in the right way to make a sale.

Tips for Reeling in Potential Buyers

Stand in their shoes: Understand your customers and figure out why they’re not buying. Perhaps they think the lines are too long, items that they like are out of stock or not available in their size, they’re not getting sales assistance, or they do not like the products on display. Observe the customers for sometime and you’ll find hints about what is turning them away from making a purchase.

Showcase your unique selling points: Identify what sets you apart from your competitors, and sell that point above everything else. If you specialize in particular events, offer better prices, have more variety in your stock, or have something exclusive that no one else has, make sure that your customers know about it. If they feel that they might not be able to get these products anywhere else, they’re more likely to buy now.

Engage in conversation: The old question “May I help you?” usually leads to a response of “No thank you, I’m just looking around”. It is better for your staff to offer to show the customer around, bring them the latest stock, or more options. The right sales training can help your staff to engage customers and convince them to make a purchase.

Key Reasons for Sales Training in Los Angles CA

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Training Improves Your Sales in LA

Sales training has many advantages, and training sales representatives can increase your sales revenue. Studies have shown that trainees who meet their training goals and finish assignments perform better than those who don’t. If you’re selling your products in L.A. customer service training can give your sales representatives a competitive edge.

Encourages Employee Growth

Using the proper training methods can help track whether sales-persons are performing well and where they need to improve. This helps your company to assist them and build their skills. Training sales representatives is an effective way to get returns on your investments, because the better trained they are, the more sales they are likely to make in the future.

Fosters Leadership Skills

When employees are correctly trained and guided under supervision, they are more likely to develop strong leadership skills. This is especially true if the training provided is continuous and unique to each individual. These strengths developed by a sales-person helps him build strong relationships with his customers in the future. This will lead to more brand loyalty by customers, and more profits for you. In a big city like L.A., customer service training can give your company an edge over your competitors.

Builds Stronger Customer Networks

Boring old PowerPoint training presentations are a thing of the past. In today’s fast-paced world, technology plays a big part in training and the sales industry. Training is now a continuous learning process, and trained employees know how to attract more customers, and how to keep the old ones happy. With all the technology available to us today, building a network of customers can be done through mobile communication and social networking.

Sales training definitely has great benefits. No matter where you plan to market your products, from L.A. to any other city, sales representative and marketing companies only stand to grow and gain from training their employees.